How can we help?

Please view our frequently asked questions and our customer help resources. Find details about our delivery service, how to check your order status and our low price guarantee. For any further information or support on shopping with Green House CBD, please call 07487301329 or email info@greenhousecbd.co.uk.

Popular Questions

Account Questions

How do I create an account?
1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the "My Account / Order Status" link at the top right-hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password?
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
I received the wrong product?
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Has my order shipped?
Click the "My Account / Order Status" link at the top right-hand side of our site to check the status of your order.
How do I track my order ?
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

General Questions

What card types do you accept and is it secure?
Payment is totally secure, we accept all major credit cards including American Express, Mastercard and Visa.
Can I get high from CBD?
CBD products will either be THC free, or, have less than the legal 0.2% THC. The level will be listed on the products packaging but due to the low levels there is no way you can get high from CBD. The products you’ll find on Green House CBD are derived from the hemp plant, rather than cannabis plant. The hemp plant is naturally free of THC meaning that when CBD is extracted from hemp, the product will also be THC free.
Can I Vape CBD oil?
CBD oil and CBD e-liquid are different substances and it’s not advisable to vape CBD oil. At Green House CBD, we have a wide selection of CBD e-liquids ranging in flavour and strength. The CBD extract is suspended in a propylene glycol and vegetable glycerin suspension which is oil free and safe for inhalation.
Is CBD is legal?
Most CBD is extracted from the hemp plant, not the strains of the plant that contain THC. While they look similar, the hemp plant is classified as a food product so hemp oil (including those containing CBD) and hemp products are perfectly legal. All of the products you’ll find at World of Hemp contain less than the maximum legal limit of 0.2% THC.
Do you have any physical store?
We have a store in Tooting high street, you can find us at: 49 Tooting High Street, Tooting Broadway, SW17 0SP
Can I use your products while I am pregnant / breast feeding / on medication?
Typically, CBD is safe and healthy to use while pregnant and breastfeeding though we recommend consulting your general practitioner before you do so. CBD can alter the or absorption or efficacy of other medications. If you’re on any other medication, again, we would recommend speaking to a health care professional to find if CBD is right for you.
What is CBD used for?
CBD is used for a wide variety of health complaints as well as just to enhance general well-being. Its naturally anti-inflammatory effects can help alleviate the physical symptoms of things like arthritis, irritated or acne prone skin and generalised body pain. Many people also use CBD products for their calming effect to help with anxiety or depression, as well as just every day stress resulting from a busy lifestyle.
Where can I find instructions for my product?.
Each product will have an approximate dosage guide on its product page but we recommend starting on the lowest dose and gradually increasing it until you find what works best for you. The amount of CBD recommended varies depending on the product, a person’s weight and why they’re using it.
Are your products safe ?
Yes - we ensure all our products are lab tested and will provide you with a link to the testing results on each individual product page. The CBD products you find on Green House CBD have been created with CO2 extracted from hemp. This method is the safest and cleanest way of extracting CBD oil, requiring no chemicals to be used in the process. Many products are certified organic and we also let you know where the hemp is grown and where they’ve been produced.
How must old I be to use your products ?
While people of all ages can benefit from CBD, we don’t recommend anyone under the age of 18 using CBD without first consulting a medical professional.
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